Privacy Policy
Effective Date: 11/29/2024
R3 Wellness and Infusion, LLC, R3 Infusion and Wellness, LLC and Ridgeland Medical Clinic (R3 Wellness)
Ridgeland, Mississippi
At R3 Wellness, your privacy and the confidentiality of your health information are of the utmost importance. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information—including Protected Health Information (PHI)—in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and other applicable privacy laws.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- IP address
- Form submission data
- Appointment scheduling details
- Payment details (processed securely via third parties)
Protected Health Information (PHI)
PHI includes any individually identifiable health information you provide, such as:
- Symptoms or health concerns
- Medical history or conditions
- Lab results or test requests
- Insurance or treatment details
PHI may be collected through:
- Secure forms (e.g., JotForm, Typeform)
- Appointment scheduling (e.g., Calendly)
- Direct communication with our clinic
- Electronic health records (EHR) systems integrated with our clinic operations
2. How We Use Your Information
We use personal and health information to:
- Provide medical care and coordinate treatment
- Schedule and manage appointments
- Respond to inquiries and follow up on services
- Send emails or reminders (with consent)
- Process payments via secure platforms
- Improve website and clinic operations
- Comply with legal and regulatory obligations
3. HIPAA Compliance & Safeguards
R3 Wellness complies with all HIPAA requirements, including:
- Administrative, physical, and technical safeguards to protect PHI
- Role-based access to PHI for authorized personnel only
- Use of HIPAA-compliant third-party tools (e.g., secure scheduling and form platforms)
- Training of staff on HIPAA privacy and security standards
- Execution of Business Associate Agreements (BAAs) with applicable vendors
We will not sell or share your PHI for marketing or advertising purposes without your explicit, written consent.
4. Third-Party Tools We Use
We use trusted, HIPAA-compliant service providers for website and clinic operations, including:
- Google Analytics – Website traffic analysis
- Facebook Pixel – Ad performance tracking (no PHI is shared)
- HIPAA-Compliant Forms (e.g., JotForm, Typeform)
- Calendly (HIPAA-enabled) – Appointment scheduling
- Secure Payment Processors – Stripe, PayPal
- Email Communications – Used only for general info or reminders unless otherwise consented to
Only PHI-appropriate tools are used when sensitive health information is involved.
5. Patient Rights Under HIPAA
As a patient of R3 Wellness, you have the right to:
- Access and obtain a copy of your medical records
- Request amendments to your health records
- Request restrictions on certain uses or disclosures of PHI
- Receive an accounting of disclosures
- File a complaint with our clinic or with the U.S. Department of Health & Human Services (HHS) if you believe your privacy rights have been violated
To exercise these rights, contact us at the address or email below.
6. Data Security
We take the security of your data seriously and implement multiple safeguards to protect both personal and health-related information. This includes:
- Encrypted form submissions
- Secure storage systems
- Access controls and audits
- Staff confidentiality agreements and regular training
7. Cookies and Website Tracking
Our website uses cookies and other tracking tools to enhance the user experience. We use:
- Google Analytics and Facebook Pixel for anonymous usage tracking
- Cookies that may track user behavior on our website
No PHI is collected or shared via these tracking tools.
8. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect information from children without verified parental consent.
9. Updates to This Privacy Policy
We may update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date.
10. Contact Us
If you have questions about this policy, your privacy rights, or need to request access to your medical records, contact:
📍 R3 Wellness and Infusion, LLC – Ridgeland Medical Clinic
📫 587 Hwy. 51, Suite T, Ridgeland, MS 39157